I am traveling and cannot send email

Are you traveling or staying in a hotel and notice that suddenly that you can no longer send email? You didn't change anything and it was working fine before you left. This page will give you more information on why this is happening and what you can do to send mail.

Alright, so we all know that your computer is working fine before, you don't have any problem with the Internet but your email just won't send. You can receive messages fine. The reason for this is because the hotel's network/system blocks or does not allow internet traffic over the standard port used for outgoing email - port 25.

Now why do they do this? To prevent spammers from using their internet access to send spam messages.

Now what do we do? We have a few suggestions.

 

NBBIT does not support making changes to your email client.
We cannot provide support for issues related to network firewalls that block standard ports.

1. The best thing, and probably the easiest thing to do is simply use your NBBIT WEBMAIL.

What's my Webmail address?
Well, if your website address is http://www.acmewidgets.org, then your Webmail address would be http://mail.acmewidgets.org - basically, just replace the "WWW" with "MAIL", and type it into your browser's address bar. At that point, you should see a login box where you will enter your email address and password.

2. The next option would be changes you would make within your email client settings (Outlook, Outlook Express, etc...)

a) You can try to change your SMTP Port from 25 to 465 or 8087 and see if either of those alternate port numbers work.

b) You can try to see if you have SMTP Authentication enabled. Generally speaking, you should. But you might find temporary success by disabling this feature while you are traveling. See this page for information regarding SMTP Authentication settings.

4. Alternatively, you can TRY to call the Internet support of the hotel, and find out if they are blocking SMTP traffic over port 25. Chances are you won't get very far, but if you are lucky and get someone that is knowledgable and cooperative, ask them to tell you the name/address of the mail (SMTP) server they prefer you to use, and use THAT in your mail client temporarily. Sadly, it's not always possible to get that from the hotel staff.

Regardless, as long as you have an active internet connection you should be able to send email through your WEBMAIL interface. In fact, this is the main purpose of creating webmail, for you to have access to your mail through the browser in case there is no way to access it through an email client. Yeah, I know it's a hassle, but it's better than not having a way to send emails, right?

NBBIT does not support making changes to your email client.
We cannot provide support for issues related to network firewalls that block standard ports.

If you need further assistance, call 800.841.5849 or email info@nbbit.com


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